Frequently Asked Questions

You’ve got questions, we’ve got answers

Workshops

Can children attend?
Unfortunately not, our events are for people aged 18 years and over.
From time to time we may have a child-friendly event, which will always be specified.

Can men attend?
Absolutely!

Can I bring someone along just to watch?
Unfortunately not, all attendees at our workshops need to have a ticket. This is due to venue-specific capacities and workshop staffing. You are more than welcome to take as many photos as you like to share with loved ones.

I don’t drink, can I have a discount?
Unfortunately not, we use only the highest quality products & the best teachers in Perth & that’s where a majority of the ticket pricing comes from.
We have lots of non-alcoholic beverages available including juice, sparkling water, a selection of gourmet herbal teas.

Can I get a refund if I can no longer attend?
We have a no-refunds policy for change of mind or circumstances that are outside of our control.
If you give us 21 business days’ notice via email we will be able to issue you a credit note.
If you give us 14 business days’ notice via email we might be able to resell your ticket to a waitlist ( only if the event is sold out), if the ticket is successfully sold we will issue you a credit note. Please note if you choose to go down this path, we will start trying to sell your ticket within 24 hours, so you won’t be able to change your mind. You will be notified 48 hours before the event if your ticket was able to be sold or not.
If you give us less than 14 business days’ notice via email unfortunately we will be unable to give you a refund or credit note. This is because supplies have been procured, venues booked, food catered, and staff rostered. You are able to transfer your ticket to a friend or loved one, please let us know the name change no less than 72 hours before the event.
Please note you are not able to sell your tickets via Facebook or any other resellers, all transfers, sales, credits, and refunds MUST go directly through House of Hobby.

If you get COVID - 19
Please let us know ASAP and we will attempt to re-sell your ticket for you. If we manage to re-sell your ticket we will issue you a workshop credit, which can be used at any time over the next 12 months.
Please note, it is not guaranteed that we can re- sell your ticket, so if you have a friend or family member who is able to take your place this is usually an easier option.
Our office hours are 9am-5pm Tuesday to Friday, so if you don’t catch us between those hours, we unfortunately won’t be able to re-sell your ticket.

The workshop credit is only applicable to the affected person (not all ticket holders on the booking) and we will require proof of a positive test result or requirement to isolate according to W.A. Health (where possible). These can be sent directly to us - contact@houseofhobby.net

In the case of a COVID outbreak and lockdown - Your workshop will be postponed to a new date. If you are unable to make the new date we will offer you a credit note for a future workshop.
Please ensure you are looking after yourself first.

Where are you located?
We are born and bred in Perth, Western Australia, we partner with local venues to host our workshops. The venues change regularly and are listed on each event & ticket.

I’m not very creative, can I still attend?
YES, our workshops are beginner-friendly (unless specifically mentioned). You’ll be reassured to know you won’t be the only one. If you need a little dutch courage we offer complimentary bubbles on arrival.

What workshops do you offer?
We offer a range of different workshops, most can be found here, along with tickets to upcoming events. Our schedule goes out 6 - 8 weeks in advance.

I missed out on Workshop Tickets!
Each workshop has a waitlist, which pops up once tickets have sold out. Things happen and sometimes people are no longer about to attend, these tickets will be released on a first in first served policy. We’d recommend signing up to our mailing list, as tickets are always released there first.

How long do I have to collect my pottery?
Turning your items from clay to a beautiful ceramic, can take at the very most 3 months, we do like to aim for the 6 - 8 week mark. We allow for 3 months after this (6 months in total) for you to collect your pottery items, after 6 months from your workshop date, uncollected items are placed on our orphans table. Where other’s can adopt them for $10, which goes to our partner charity.

How do I use my gift voucher?
Please find a video below on how to use your gift voucher.

Private Events

How does it work?
We’d love to be involved in your next event! Head to the form on our website (either for Corporate, Hens party or Private Workshops) and send that off to us. We’ll get a quote back to you ASAP.
Once we’ve all agreed on the details, we’ll require you to pay a $300 deposit to lock in your date. The remainder of the balance isn’t due until 2 weeks before your event once you’ve had a chance to finalise attendee numbers.

Do private events include alcohol?
We have food & beverages packages that can be added to each workshop booking for an additional fee. But these are not included in the original quote we send you.

Can we use our own venue?
Absolutely, we’ll happily come to you and travel costs are included in our quotes.

Can we use your venue?
We partner with a variety of event venues throughout Perth, we are more than happy to provide suggestions on request. There will be additional hire fee’s to use these venues, which need to be booked directly with the owners.

What are your Minimum & Maximum attendee numbers?
Depending on the workshop you choose, we can usually cater to parties of 15 people or more. We do have a minimum spend for all private events which is 15 people, or cost equivalent.

What’s the cancellation policy?
Bookings can be canceled up to four weeks prior to the event date with written notice sent to contact@houseofhobby.net.
A full refund of your deposit will be transferred back to you within 7 days.
If you fail to let us know of the cancellation in writing four weeks prior we will be unable to refund your deposit.